FAQs

International shipping with variable times and costos.

Internationa shipping takes between 5 and 15 business daya. It depends on the destination country.

For custom products, the delivery time is 45 business days.

You can track the status of your order through the link in your account. If the indicated date has passed, contact us by phone at: +39 3895067473 and we will be happy to provide you with all the information and assistance you need.

We have chosen to ship with DPD or DHL courier to have a quick and easy delivery service.i consegna facile e veloce

Shipping costs will be calculated at checkout.

Our courier guarantees a second delivery at no additional cost, so if you are not at home the first time, you can contact the courier directly to arrange the redelivery.

Of course! If you want to be updated on the status of your shipment, you can do so independently by connecting to our courier’s website through the link you will receive in the shipment confirmation email.

You can request a quote by sending an email to: info@toscana-design.com, or by calling: +39 3895067473.

Your quote will be converted into an order when payment is made.

Of course! Once you have placed your order, you always have the opportunity to add all the products you want within 24 hours of receiving it, if they are custom-made items. You can add available items at any time, up until the delivery date communicated at the time of ordering. You can make all these changes by sending an email to info@toscana-design.com or by whatsapp +39 3895067473. Once the requested change has been made, you will be sent a new order confirmation.

We will be happy to help you by phone at: +39 389 5067473. You can make any changes or cancellations within 24 hours of ordering for custom-made items, while for items with immediate availability, you can change your mind up until the delivery date indicated in the order.

We accept payments by credit card, bank transfer and pay pal. During the purchase phase you can decide which payment method to adopt and you can change your choice during each order.

Payment by credit/debit cards: credit cards belonging to the Visa, Mastercard, Poste Pay circuits are accepted. During the order phase an authorization request is made for the amount of your purchases.

Payment by bank transfer: You can also make a bank transfer directly to our account.

Payment by pay pal: You can make the payment online with pay pal which accepts payments with Visa, Mastercard, American Express, Apple pay, G Pay, Poste Pay, and SEPA transfer.

We want our customers to always be satisfied with the products purchased; for this reason, if you change your mind, you can return the product within 14 days and request a refund (excluding shipping costs). We ask you to take care of the product and place it in its original packaging with all the original protections, exactly as you received it.
Write to info@toscana-design.com making explicit your desire to return or call the number: +39 3895067473. We will send you the waybill to apply on the package and upon receipt of the goods we will start your refund (excluding shipping costs) and provided that the product is in the conditions in which it was shipped.

If you receive a defective product, we will take care of having it returned to the company and replacing it. If it is not possible to replace it, you will be refunded the full amount of the order, including shipping costs.

In the event of a partial return of the order, the shipping costs will be considered used for the other items retained. Shipping costs will not be refunded.

For these cases, contact us at: +39 3895067473 and we will assist you in the return phase.

You are entitled to a refund for non-delivery after 30 days from the end of the communicated delivery period. You can use the following options:

Withdraw from the contract and receive a refund of the purchase price within 7 days.

Accept delivery with a 10% discount on the purchased product.

If you have chosen to pay by credit card and decide to return a product requesting a refund, the amount will be credited directly to your card.

If you have chosen to pay by bank transfer, you will be asked for the data to make a transfer in your favor for the amount of the order.

Once the return arrives in the warehouse, its contents are analyzed and the reason is identified.

From the moment the return is accepted, the amount will be credited back to your card or account, except for shipping costs.